Frequently Asked Questions
Does Kleis replace Church Center?
Section titled “Does Kleis replace Church Center?”No. Kleis helps your WordPress site present Planning Center content. Church Center continues to serve its app and congregation workflows, and Kleis can link visitors back to Church Center.
Where is content stored?
Section titled “Where is content stored?”Sermon episodes are synchronized into your WordPress database as native Episode posts, terms, metadata, and media-library artwork. Calendar events are requested from Planning Center as needed and are not imported as WordPress event posts.
Can I edit synchronized episodes in WordPress?
Section titled “Can I edit synchronized episodes in WordPress?”You can, but a later sync may replace fields managed by Planning Center. Edit sermon information in Planning Center and use WordPress templates, blocks, and theme styles for presentation.
How quickly do changes appear?
Section titled “How quickly do changes appear?”Publishing episode changes normally arrive through configured webhooks and process in the background. A full manual sync provides a safe refresh. Calendar data is cached briefly, so allow roughly half a minute before refreshing after an event change.
Which themes work with Kleis?
Section titled “Which themes work with Kleis?”Kleis uses standard WordPress posts and blocks and can work with modern block themes and classic themes. Block themes provide the most direct way to design Episode templates. Classic themes or third-party builders may need their own post-type template configuration.
Can I use a page builder?
Section titled “Can I use a page builder?”Builders that support custom post types, dynamic post fields, and native WordPress blocks may work, but Kleis cannot guarantee every builder integration. Test Episode templates, Query Loops, and dynamic Kleis blocks before committing to a layout.
Does one license include staging?
Section titled “Does one license include staging?”No separate staging activation is currently included. One subscription activates one WordPress site at a time. You can deactivate and move the license while testing.
What happens if I cancel?
Section titled “What happens if I cancel?”Existing imported Episode posts generally remain. Connection services, Calendar data, new syncs, updates, downloads, license validation, and subscriber support may stop after paid access ends.
Why is a Kleis block blank?
Section titled “Why is a Kleis block blank?”Dynamic sermon blocks need an Episode context and their corresponding Planning Center data. Event detail blocks need to be inside Events Template. Some blocks intentionally produce no output when an optional resource, image, registration URL, or Church Center link is missing.
When should I contact support?
Section titled “When should I contact support?”Contact support after following the relevant sync and connection or event troubleshooting guide. Include:
- site URL
- WordPress and Kleis versions
- active theme name
- exact error message
- last successful sync time
- steps already attempted
Do not include your license key, webhook secret, password, or private Planning Center data.